Fulfillment Policy

Effective Date: 30 June 2025
Company Name: Properly Sorted
Contact Email: michael@properlysorted.com
Website: www.properlysorted.com

1. Overview

This Fulfillment Policy outlines how Properly Sorted delivers software-based services purchased through our website or integrated Stripe Shop. By purchasing any service from us, you agree to this policy in conjunction with our Terms of Service and Privacy Policy.

2. Nature of Services

We provide digital software services, including but not limited to:

  • Custom software development

  • Web application development

  • Mobile app development

  • SaaS platform setup and configuration

  • Ongoing software maintenance and support

  • Consulting and technical advisory

All services are delivered digitally and do not involve the shipment of physical goods.

3. Service Delivery Timeline

Upon successful payment via Stripe, we will initiate service fulfillment based on the scope and specifications agreed upon. Estimated timelines are as follows:

  • Standard services (e.g., diagnostics, consulting): Within 1–3 business days

  • Custom development services: Timeline will be outlined in your service agreement or statement of work (SOW)

  • Monthly or recurring services: Start date and delivery cycle specified in subscription agreement

Any timeline deviations due to client delays (e.g., late provision of requirements, approvals, or feedback) may extend delivery time.

4. Communication and Project Tracking

Clients will be contacted via the email provided at checkout within 1 business day of purchase to begin onboarding. We use [e.g., email, Slack, project management tools like Asana/Trello/Jira] to communicate and track project progress. You will receive regular updates during the engagement.

5. Completion of Fulfillment

Fulfillment is considered complete when:

  • The agreed-upon scope of work has been delivered

  • You have signed off or confirmed delivery, or

  • A milestone/deliverable has been completed under a retainer or hourly plan

For recurring services, fulfillment is marked at the end of each billing cycle or specified period.

6. Cancellations and Refunds

We are committed to customer satisfaction. Our cancellation and refund policy is as follows:

  • Before service begins: You may request a full refund within 24 hours of purchase if no work has started.

  • After work has started: Refunds may be prorated based on work completed.

  • Monthly/Recurring services: Can be canceled anytime; service will remain active until the end of the billing period. No partial refunds for unused time.

  • Non-refundable services: Discovery sessions, initial consultations, and setup fees are non-refundable unless otherwise stated.

To request a cancellation or refund, email us at michael@properlysorted.com with your order ID and reason for the request.

7. Customer Support

If you have any questions about your order or our services, contact us via:

  • Email: michael@properlysorted.com

  • Phone (if applicable): 917-822-3719

  • Business hours: [e.g., Monday–Friday, 9am–5pm EST]

We aim to respond to all inquiries within 1 business day.

8. Compliance and Changes

This policy is maintained in accordance with Stripe's Terms of Use and applicable consumer protection laws. We reserve the right to update this policy at any time. Updates will be posted on this page with a revised effective date.

Questions?
If you have any questions about this Fulfillment Policy, please contact us at michael@properlysorted.com.